What We Believe In

These aren’t slogans on a wall. They’re how we actually operate.

• Put yourself in your client’s shoes — be the person they needed to call

• Be effective — strive for excellence — good enough isn’t good enough

• Own it — be accountable — no excuses — if something goes wrong, we fix it

• Create an enjoyable workspace — we spend a lot of time here; it should be worth showing up to

• Be humble — there’s always room for growth — we hire curious people who want to keep learning

What We Offer

• Competitive wages

• Comprehensive benefits package after 3 months

• Health insurance

• 401k

• PTO

• Focus on your professional and personal growth

Open Positions

IT Technician

We keep this role open because we’re always growing. If you’re a strong technician who communicates well and takes pride in your work, we want to hear from you.

The Role

• Providing fast, friendly, and straightforward support to our clients — taking care of problems quickly and completely

• Teaching junior staff new skills — we grow as a team through continuous learning

• Working with the team to develop and implement new technologies for client environments

• This role is full time in our Traverse City office.

Responsibilities

• Assist clients with hardware, software, and networking issues remotely and on-site as required

• Work through the full ticket process — identify, research, troubleshoot, resolve, and document — independently

• Identify client requirements and communicate them back to the appropriate team members

• Document all work accurately and completely as it’s completed

• Communicate with clients and staff to schedule service tickets effectively

• Review and prioritize outstanding support requests

Required Skills

• Strong interpersonal and communication skills — telephony, active listening, and genuine customer care

• Ability to work effectively in a team environment

• Ability to multi-task and adapt quickly to changing priorities

• Understanding of support tools and techniques used in a managed services environment

• Experience with HaloPSA and NinjaRMM a plus.

• Accurate and efficient typing skills for service request documentation

• Self-motivated with the ability to work with minimal supervision

• Proficiency in the following technologies:

• Windows Server 2016, 2019, 2022, 2025

• Microsoft 365

• Windows 11

• Network routing, switches, and VLANs

• Virtual server technologies

Experience

2+ years of related experience in the field required.

Compensation

Full-time, permanent. $20.00–$40.00/hour based on experience. Full benefits after 90 days.

Send your resume and cover letter to hr@gowyant.com.

Account Manager/Business Developement Rep

We’re looking for a relationship-driven person who can manage and grow our existing client base while identifying and developing new business opportunities in our coverage area.

This is a split role — half account management, half business development. You’ll be the connective tissue between our clients and our technical team, and the front line for bringing new clients into the business.

• Manage and strengthen relationships with our existing client base

• Follow up on active projects to ensure client satisfaction and completion

• Identify and propose hardware, software, and service upgrades to existing clients

• Find prospects in our coverage area who fit our ideal client profile

• Execute outreach campaigns to introduce Wyant to prospective clients

• Conduct follow-up calls to gauge interest and qualify fit

• Vet prospects to confirm they have a genuine need and are a good match for our services

• Set up discovery meetings between qualified prospects and our CEO

What We’re Looking For

• Strong communication and relationship management skills

• Comfortable making outbound calls and conducting professional follow-up

• Organized, self-directed, and able to manage a pipeline independently

• An interest in technology — you don’t need to be a technician, but you need to be curious

• Previous B2B sales or account management experience preferred

Full-time. $40,000–$50,000 base salary plus commission. Full benefits after 3 months.

Send your resume and a cover letter to hr@gowyant.com.

Questions?

Email us at hr@gowyant.com — we respond to every inquiry.